360Me End User License Agreement (EULA)
Last Updated: 21 February 2025
IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT (“EULA”) CAREFULLY BEFORE DOWNLOADING, ACCESSING, OR USING THE 360Me APPLICATION (“APP”). BY USING THE APP OR ANY RELATED SERVICES, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS SET FORTH BELOW, DO NOT USE THE APP.
1. Company and Acceptance of Terms
1.1. Company Details
The 360Me App is owned and operated by DocMe Technologies Ltd, a company registered in England (Company No. 13475088), with its registered office at Botanic House, 98-100 Hills Road, Cambridge, CB2 2JY, United Kingdom. Our UK VAT registration number is GB399070263, and our data protection registration number is ZB197766.
1.2. Binding Agreement
This EULA is a legal agreement between you (“User,” “you,” or “your”) and DocMe Technologies Ltd (“we,” “us,” or “our”). By installing or using the App, you acknowledge that you have read, understand, and agree to be bound by this EULA and our Privacy Policy, which is incorporated herein by reference.
1.3. Updates to the EULA
We reserve the right to update or modify this EULA at any time, at our sole discretion. If we make material changes, we will notify you via the App or other means. Your continued use of the App after such notification constitutes acceptance of those changes.
2. Description of Service
2.1. 360Me App
The App provides a multi-track health and wellness platform that merges nutrition, fitness, and mindfulness into an AI-driven program. Users may choose from different tracks, such as ShapeMe, FlowMe, or PeakMe, to receive personalized health insights, recommendations, and other wellness-related content.
2.2. IFM-Certified Health Coach On-Demand
The App may offer on-demand access to an IFM-certified health coach for additional guidance. This access, if provided, does not establish a doctor-patient relationship and is not a substitute for professional medical care.
2.3. User Scores and Metrics
The App may display various user metrics, including a weekly 360Me Score, which ranges from 0–100 based on factors such as energy, sleep, digestion, and mood. These scores and other metrics are for informational purposes only.
2.4. Integration with Third-Party Services
The App may integrate with Apple Health or other third-party services. By linking these services, you agree to abide by their respective terms and conditions, and you authorize us to access and use relevant data as described in our Privacy Policy.
3. No Medical Advice
3.1. Informational Purposes Only
360Me does not provide medical advice, diagnosis, or treatment. All content, such as text, graphics, images, suggestions, or other material provided by the App or associated health coaches, is intended for informational purposes only.
3.2. No Doctor-Patient Relationship
No doctor-patient relationship is created through your use of the App, regardless of any interaction with our IFM-certified health coach or any AI-driven recommendations.
3.3. Consult a Healthcare Professional
Always seek the advice of a qualified healthcare provider regarding any medical concerns or conditions. Do not disregard professional medical advice or delay seeking it because of something you have read or interpreted in the App.
3.4. Not Evaluated by Authorities
Insights or recommendations offered by the App are based on general wellness practices and are not evaluated by regulatory authorities. The App does not diagnose, treat, cure, or prevent any disease.
4. Membership and Subscriptions
4.1. Subscription Plans
The App may offer Monthly, Quarterly or Annual subscription plans, subject to change. Discounts (including the 36% discount for the first 360 subscribers) may be offered at our discretion.
4.2. Premium Features
A paid subscription may include:
- Chronometer Gold integration for advanced nutrition tracking
- In-depth analytics (MacroIQ, MicroIQ, GlucosIQ)
- On-demand IFM-certified health coaching
- Exclusive offers on compatible devices (e.g., Withings)
- Early access to new features
4.3. Auto-Renewal
Unless otherwise specified, subscription plans auto-renew at the end of each billing cycle at the then-current rate. You must cancel your subscription before the renewal date to avoid further charges.
4.4. Billing and Cancellation
Manage or cancel your subscription through your App Store or account settings. Fees are non-refundable, except as required by law or explicitly stated in our refund policy.
5. License Grant and Restrictions
5.1. License Grant
Subject to your compliance with this EULA, DocMe Technologies Ltd grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on compatible devices for personal, non-commercial purposes.
5.2. Prohibited Conduct
You agree that you will not:
- Reverse-engineer, decompile, or modify the App or any portion of it.
- Use the App for any unlawful, fraudulent, or harmful purpose.
- Violate any applicable laws or regulations in your use of the App.
- Resell, lease, or otherwise redistribute the App without express permission.
6. Intellectual Property
6.1. Ownership
All rights, title, and interest in and to the App, including all intellectual property rights, belong solely to DocMe Technologies Ltd or its licensors. This EULA does not transfer any ownership rights to you.
6.2. Trademarks
All trademarks, logos, and service marks displayed in the App are the property of DocMe Technologies Ltd or other third parties. You are not permitted to use these marks without prior written consent from the respective owners.
7. Privacy
7.1. Data Collection
We collect and process personal data in accordance with our Privacy Policy, which may include information about your health, activities, and preferences to provide personalized recommendations.
7.2. Third-Party Integrations
When you connect the App to third-party platforms (e.g., Apple Health), we may receive additional personal data. The use of such data is governed by this EULA, our Privacy Policy, and the respective policies of the third-party service.
7.3. Data Security
We implement commercially reasonable security measures to protect your personal data but cannot guarantee absolute security.
8. Disclaimers and Limitation of Liability
8.1. Disclaimer of Warranties
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8.2. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCME TECHNOLOGIES LTD, ITS AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS EULA SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR YOUR SUBSCRIPTION IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
8.3. Health Risks
You assume full responsibility for any health-related decisions or outcomes based on information provided by the App. Always consult a qualified healthcare professional before making changes to your diet, exercise routines, or medical treatments.
9. Indemnification
You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, or expenses (including reasonable legal fees) arising out of or related to your breach of this EULA or misuse of the App.
10. Termination
10.1. Termination by You
You may terminate this EULA at any time by deleting the App from your devices and canceling any active subscriptions.
10.2. Termination by Us
We may suspend or terminate your access to the App at any time for violations of this EULA or for any other reason, without prior notice or liability.
10.3. Effect of Termination
Upon termination, all rights and licenses granted to you under this EULA immediately cease. Sections intended to survive termination (e.g., Disclaimers, Limitation of Liability, Indemnification) shall remain in full force and effect.
11. Governing Law and Jurisdiction
This EULA and any non-contractual obligations or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflicts of law principles. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this EULA.
12. General
12.1. Entire Agreement
This EULA and our Privacy Policy constitute the entire agreement between you and DocMe Technologies Ltd regarding the App.
12.2. Severability
If any provision of this EULA is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
12.3. No Waiver
Our failure to enforce any right or provision of this EULA will not operate as a waiver of such right or provision.
12.4. Assignment
You may not assign or transfer this EULA or any rights or obligations hereunder without our prior written consent.
13. Contact Us
If you have questions or concerns about this EULA or the 360Me App, please contact us at:
DocMe Technologies Ltd
Botanic House, 98-100 Hills Road, Cambridge, CB2 2JY, United Kingdom
Email: [email protected]
VAT Reg: GB399070263
Data Protection Reg: ZB197766
By clicking “Accept,” installing, accessing, or otherwise using the 360Me App, you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA under English law.EULA Who we are
