360Me End User License Agreement (EULA)
Last Updated: 3 November 2025
IMPORTANT — PLEASE READ CAREFULLY:
BY DOWNLOADING, INSTALLING, ACCESSING OR USING THE 360ME APPLICATION, WEBSITE(S) OR ANY RELATED PRODUCTS OR SERVICES (COLLECTIVELY, the “Services”), YOU AGREE TO BE LEGALLY BOUND BY THIS END USER LICENSE AGREEMENT (the “EULA”). IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
1. Company; Acceptance; Updates
1.1 Company. The Services are provided by DocMe Technologies Ltd (trading as 360Me), a company registered in England (No. 13475088) with registered office at Botanic House, 98–100 Hills Road, Cambridge, CB2 2JY, United Kingdom (UK VAT GB399070263; Data Protection Reg. ZB197766).
1.2 Agreement. This EULA is a binding contract between you (“you”, “your”) and DocMe Technologies Ltd (“360Me”, “we”, “us”). By using the Services, you also agree to our Privacy Policy and any programme‑specific terms presented at checkout (together, the “Terms”). The Privacy Policy is incorporated by reference and governs data‑protection matters; this EULA governs the contract for your use of the Services.
1.3 Updates. We may revise this EULA; material changes will be notified in‑app or by other reasonable means. Continued use after notice constitutes acceptance.
2. Overview of the Services
2.1 LongevityOS. 360Me provides a consumer wellness platform (“LongevityOS”) that estimates BioAge from everyday signals (e.g., activity, resting heart rate, sleep and body composition), organises them under Measure • Monitor • Manage, and offers Snap&Go meal analysis (image‑based macros/nutrients and suggested swaps).
2.2 One‑time 4‑week Programme. You may purchase a one‑time, four‑week programme (the “Programme”) that typically includes: (a) an at‑home blood‑biomarker collection pack processed by accredited laboratory partners; (b) a connected smart scale; (c) in‑app tracking, daily focus and weekly adjustments; (d) on‑demand access to BANT‑registered nutrition experts (availability‑dependent); and (e) a Confidence% upgrade to the BioAge estimate based on biomarkers. Unless expressly stated otherwise at checkout, the Programme is a single, one‑time purchase (no auto‑renew).
2.3 Third‑party signals. You may connect supported devices/services to supply data to 360Me. You authorise us to receive and process that data per our Privacy Policy and each provider’s terms. We do not sell connected health‑source data, and we do not use HealthKit‑style data for advertising. You can revoke permissions at any time in your device settings; some features will cease to function.
2.4 Territory; age. The Services are intended for Users 18+ in territories where we state we operate.
3. No Medical Advice; Not a Medical Device
3.1 The Services provide general wellness information and coaching only; they do not provide medical advice, diagnosis, or treatment, and are not a medical device.
3.2 Use of the Services, including interactions with BANT‑registered nutrition experts, does not create a clinician–patient relationship.
3.3 Always seek the advice of a qualified clinician for medical questions and do not ignore professional advice because of the Services. We do not claim to diagnose, treat, cure, or prevent any disease.
4. Accounts; Verification; Security
4.1 You may be required to create an account and verify your identity (e.g., via platform sign‑in and one‑time passcodes). Provide accurate information; keep credentials secure.
4.2 You are responsible for your devices, network and charges incurred through your account.
4.3 You represent that you are at least 18 and using the Services for yourself.
5. Licence; Restrictions; App‑store Terms
5.1 Licence. Subject to this EULA, we grant you a limited, non‑exclusive, non‑transferable, revocable licence to install and use the 360Me app on a compatible device for personal, non‑commercial use.
5.2 Restrictions. You will not, and will not permit others to, copy, modify, translate, reverse‑engineer, decompile, disassemble, bypass security, rent, lease, resell, sublicense, or otherwise misuse the Services.
5.3 App‑store terms. Your use of the app is also subject to the marketplace terms from which you obtained it (e.g., Apple App Store). To the extent required, the store provider is a third‑party beneficiary and may enforce this EULA.
6. User Content; Snap&Go; Feedback
6.1 User Content. You may upload or capture content (e.g., meal photos, notes). You represent that you have all rights necessary to provide such content and that it is lawful and non‑infringing.
6.2 Licence to 360Me. To operate, maintain and improve the Services, you grant 360Me a worldwide, non‑exclusive, royalty‑free, sublicensable licence to host, process, reproduce, transmit, analyse and display your User Content; and to create/use aggregated and/or de‑identified data for analytics, research and product improvement (including model improvement where permitted by law and/or where you opt in within the App).
6.3 Publicity. We will not publicly attribute or use your identifiable User Content in marketing without your separate consent.
6.4 Accuracy limits (Snap&Go). Image‑based meal analysis is probabilistic and may misidentify foods/quantities. You remain responsible for verifying ingredients, allergens and portions.
7. Biomarker Collection; Lab Partners; Devices; Logistics
7.1 Independent controllers; Thriva. For blood‑biomarker services we collaborate with Thriva Limited (Thriva Ltd), White Collar Factory, 1 Old Street Yard, London EC1Y 8AF, UK and/or other accredited partners. 360Me and Thriva act as independent data controllers and share personal data on a controller‑to‑controller basis solely to perform the testing services and deliver results. Labs engaged by Thriva may be independent controllers for official test records.
7.2 Common‑law duty of confidence consent (patient confidentiality). To enable Thriva to process and disclose confidential patient information for test performance and result delivery, you must provide specific consent using wording we present in‑app at the time of purchase. If you do not provide this consent, we and Thriva cannot proceed with the blood‑test service. We provide links to Thriva’s current privacy notice in‑app and/or on our website.
7.3 Consent record‑keeping; withdrawals. 360Me will capture, record and evidence your consent (who, when, wording, method) and retain those records securely; on request we may share evidence with Thriva. If you withdraw consent, notify us at [email protected]; we will action the withdrawal as quickly as possible and notify Thriva, but the withdrawal may prevent completion of services and/or receipt of results.
7.4 Lawful basis (Thriva). Thriva processes special‑category health data under UK GDPR Article 9(2)(h) and the common law duty of confidence overseen by a designated health professional; see Thriva’s privacy notice for details. 360Me identifies and uses its own lawful bases for its processing; see our Privacy Policy.
7.5 Safeguarding; age; self‑use. The collection service is for adults 18+ only, for the individual providing the sample, and for persons with capacity to consent. We may pause/stop processing, or request checks, where we reasonably suspect invalid consent, age mismatch or other safeguarding concern.
7.6 Collection pack; shipping. We arrange delivery of the collection pack and smart scale via trusted couriers. Delivery windows are estimates only; title/risk pass on delivery to your address. Do not use a pack past its expiry or if a seal is broken; health‑protection items may be non‑returnable once unsealed under applicable consumer‑law exemptions.
7.7 Laboratory processing. Labs may reject samples (e.g., improper collection/quantity/expiry). If rejection occurs, we may offer a replacement at our discretion. Labs receive only the minimum information necessary to process your sample and report results.
7.8 Interpretation; limits. Biomarker results and any Confidence% change are informational and not diagnostic; we do not promise any particular outcome or BioAge change.
7.9 Smart scale. The smart scale is for wellness purposes only and is not a medical device; do not rely on it for diagnostics or emergencies.
8. Fees; One‑time Purchase; Cancellations
8.1 One‑time purchase. Unless expressly stated otherwise at checkout, the Programme is a single, one‑time purchase with no auto‑renewal.
8.2 Pricing; taxes. Prices are shown inclusive/exclusive of taxes as stated at checkout; you authorise the store or payment provider to charge your method.
8.3 Cancellations & refunds. Except as required by consumer‑protection law, fees are non‑refundable, particularly once a collection pack has been dispatched or unsealed (health‑protection exception) and/or services have been partially/fully performed.
8.4 No guarantees. We do not guarantee weight loss, BioAge reduction or any specific health outcome.
9. Acceptable Use
You agree not to: misuse a collection pack; submit another person’s sample; upload unlawful/infringing content; attempt unauthorised access; interfere with the Services; or engage in activity that imposes unreasonable load or harms users, partners, labs or our reputation.
10. Privacy; Data Handling
10.1 Privacy Policy. Our Privacy Policy explains how we collect, use, share and protect personal data, including health data. By using the Services you consent to those practices.
10.2 Trusted partners; no selling. To run 360Me we use trusted providers (e.g., couriers, labs, payments, secure hosting, analytics, communications) and share only the minimum necessary information with them. We do not sell your personal data and we do not use connected health‑source data for advertising.
10.3 Security. We implement commercially reasonable security measures but cannot guarantee absolute security.
10.4 View providers. In Settings → Data & Privacy → View providers you can see provider categories (e.g., Delivery & logistics; Accredited laboratories; Cloud hosting & storage; Analytics & crash reporting; Communications) and follow a link to the always‑up‑to‑date list on our website.
11. Intellectual Property
The Services, software, algorithms, analytics, text, graphics and marks are owned by 360Me or its licensors and protected by law. This EULA does not transfer ownership. You grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use any feedback you submit.
12. Disclaimers; Limitation of Liability
12.1 AS IS / AS AVAILABLE. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT AND ACCURACY.
12.2 Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, 360ME AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID (IF ANY) IN THE SIX (6) MONTHS PRECEDING THE CLAIM. NOTHING IN THIS EULA LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
12.3 Health risks. You are responsible for your health decisions. Consult a clinician before changing diet, exercise, medications or treatments.
13. Indemnification
You will indemnify and hold harmless 360Me and its affiliates, officers, directors, employees and agents from and against losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from or related to: (a) your breach of this EULA; (b) misuse of the Services; (c) your User Content; or (d) your violation of law or third‑party rights.
14. Expert Access; Scheduling
14.1 BANT‑registered experts. Where available, nutrition experts are independent professionals. They do not provide medical care through the Services. Access is subject to availability, region and scheduling; sessions may be time‑limited (e.g., 10‑minute Q&A, 25‑minute consults) as described at purchase.
14.2 Rescheduling; no‑shows. Missed/late sessions may be forfeited; we may allow one reschedule per session with reasonable notice.
15. Term; Suspension; Termination
15.1 Your termination. You may stop using the Services at any time and request account/data deletion per our Privacy Policy.
15.2 Our suspension/termination. We may suspend/terminate the Services (in whole or part) or your access immediately if we reasonably believe you breached the Terms, used the Services unlawfully, or to prevent harm.
15.3 Survival. Upon termination, your licence ends; Sections intended to survive (including 6–13, 15.3, 16–19) survive.
16. Third‑Party Services
The Services may include links to or integrations with third‑party services. We are not responsible for those services, their acts/omissions or content. Your use of them is governed by their terms and policies.
17. Export; Sanctions
You must comply with applicable export‑control and sanctions laws and may not use the Services where prohibited.
18. Governing Law; Venue
This EULA (and non‑contractual obligations) is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer rights in your country of residence.
19. General
19.1 Entire agreement. This EULA, the Privacy Policy and Programme terms constitute the entire agreement between you and 360Me regarding the Services.
19.2 Severability; waiver. If a provision is invalid, it will be enforced to the maximum extent permissible and the remainder will continue. No failure to enforce is a waiver.
19.3 Assignment. You may not assign this EULA without our prior written consent; we may assign on notice, including in a merger, acquisition, or asset sale.
19.4 Notices; contacts.
- 360Me DPO / consent withdrawals: [email protected]
- Postal: DocMe Technologies Ltd, Botanic House, 98–100 Hills Road, Cambridge, CB2 2JY, United Kingdom.
Acceptance
BY CLICKING “ACCEPT,” INSTALLING, ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS EULA UNDER ENGLISH LAW.
