The 360Me App Privacy Policy

Back to 360Me

Last Updated: 21 February 2025

DocMe Technologies Ltd (referred to as “DocMe,” “we,” “us,” or “our“) values your privacy and is committed to protecting and processing your personal data in compliance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable laws. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our 360Me App (“App”).

1. Who We Are

  • Company Name: DocMe Technologies Ltd
  • Company Number: 13475088 (Registered in England)
  • Registered Office: Botanic House, 98-100 Hills Road, Cambridge, CB2 2JY, United Kingdom
  • VAT Registration Number: GB399070263
  • Data Protection Registration Number: ZB197766
  • Contact Email: [email protected]

DocMe is the Data Controller of any personal data processed through the App. By using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data we process when you use the 360Me App, visit our websites, or otherwise interact with our services (collectively, the “Services”). It does not apply to any third-party websites or services that may be linked in the App.

3. What Data We Collect

3.1 Information You Provide Directly

  1. Account and Profile Information
    • Name, email address, and any other details you provide during signup.
    • Demographic information (e.g., age range, gender) to personalize your experience.
  2. Health and Wellness Data
    • Information about your goals, activity level, dietary preferences, or restrictions.
    • Self-reported data regarding energy levels, sleep quality, digestion, and mood. This information contributes to your weekly 360Me Score (ranging from 0–100).
  3. Subscription & Payment Information
    • If you subscribe to our paid plans, we may collect billing and payment details (processed by third-party payment providers).
  4. Communications
    • If you contact us (e.g., via email or in-app messaging), we collect the content of your messages and any associated contact details.

3.2 Information Collected Automatically

  1. Device and Usage Data
    • IP address, device type, operating system, App version.
    • Log data about your interactions with the App, including session length and features used.
  2. Cookies and Similar Technologies
    • We may use cookies or similar tracking technologies to remember your preferences and gather usage analytics.
    • You can manage cookie preferences in your device or browser settings.

3.3 Third-Party Integrations

  1. Apple Health and Other Services
    • If you choose to connect the App with third-party services (e.g., Apple Health, Chronometer), we may collect or access additional data (e.g., step counts, caloric intake, workout details).
    • The data we receive and how we process it will depend on your permissions and the third party’s policies.

4. How We Use Your Data

We process your personal data for the following purposes:

  1. Providing and Personalizing Services
    • Generate your 360Me Score (0–100), offer tailored health insights, manage tracks (ShapeMe, FlowMe, PeakMe), and deliver customized recommendations.
  2. Subscription Management
    • Manage billing, payment, account status, and subscription renewal.
  3. AI-Driven Analytics
    • Use algorithms to personalize nutrition, fitness, and wellness suggestions based on factors like reported fatigue, macro intake, or overall progress.
  4. Customer Support and Communication
    • Respond to inquiries, handle technical issues, and send important notices or updates regarding your account or the App.
  5. Compliance and Enforcement
    • Enforce our EULA and policies, prevent fraudulent or illegal activity, and comply with legal obligations or court orders.
  6. Business Operations and Improvements
    • Conduct research, troubleshooting, data analysis, and testing to improve the App’s functionality, user experience, and security.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: You have given explicit consent for specific processing activities (e.g., connecting Apple Health data).
  • Contract: Processing is necessary to perform our contractual obligations under our EULA (e.g., providing personalized recommendations).
  • Legitimate Interests: We have a legitimate interest in ensuring the security, functionality, and improvement of our App, provided these interests are not overridden by your fundamental rights.
  • Legal Obligations: We may be required to process certain data to comply with regulatory obligations or respond to lawful requests.

6. Data Sharing and Transfers

We do not sell or rent your personal data. We may share your information in the following circumstances:

  1. Service Providers
    • With third-party vendors or processors who assist with payment processing, analytics, hosting, or customer support. These parties are contractually bound to use your data only as needed to perform services on our behalf.
  2. IFM-Certified Health Coach
    • If you use our on-demand health coach feature, certain relevant data (e.g., your health goals, 360Me Score) may be shared with the coach to offer personalized guidance.
  3. Legal Compliance
    • If required by law, court order, or to protect our rights or the rights of others, we may disclose personal data to government or law enforcement agencies.
  4. Business Transfers
    • In the event of a merger, acquisition, asset sale, or reorganization, personal data may be transferred to a successor entity. We will ensure appropriate protections remain in place.

7. International Data Transfers

Your personal data may be stored and processed outside of the United Kingdom. When we transfer personal data to countries that do not provide the same level of data protection as the UK, we take steps to ensure an appropriate level of security (e.g., using Standard Contractual Clauses or other approved mechanisms).

8. Data Retention

We retain personal data for as long as necessary to provide our Services or as required by law. When data is no longer needed, we securely delete or anonymize it.

9. Security Measures

We employ commercially reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be entirely secure. You are responsible for maintaining the confidentiality of your login credentials and safeguarding your devices.

10. Your Rights

Depending on your jurisdiction, particularly under the UK GDPR, you may have the right to:

  • Access your personal data.
  • Request Correction of inaccuracies.
  • Request Erasure (the “right to be forgotten”).
  • Object to or restrict processing of your data.
  • Data Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

11. Children’s Privacy

The App is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via the App or other means. Your continued use of the App after such notification constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DocMe Technologies Ltd

Botanic House, 98-100 Hills Road, Cambridge, CB2 2JY, United Kingdom

Email: [email protected]

VAT Reg: GB399070263 | Data Protection Reg: ZB197766

By using the 360Me App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.