Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE 360ME WEBSITE OR SERVICES. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS.

1. About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the 360Me website at the360.me (the “Site”), and the services, content, and features made available through it (collectively, the “Services”).

These Terms apply to all visitors, registered users, and programme participants. If you use the 360Me iOS application, additional terms apply under our End User Licence Agreement (EULA), which is incorporated by reference.

By using the Site or Services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Who We Are

The Site and Services are operated by DocMe Technologies Ltd (trading as 360Me), a company registered in England and Wales (Company No. 13475088), with its registered office at Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom

• UK VAT registration number: GB399070263
• Data Protection registration number: ZB197766
• Contact: hello@the360.me
• DPO / data requests: DPO@the360.me

References to “360Me”, “we”, “us”, or “our” in these Terms refer to DocMe Technologies Ltd.

3. Our Services

3.1. Platform Overview

360Me is a consumer longevity and wellness platform offering structured programmes, health coaching, biomarker testing, and AI-driven health insights. Our current and upcoming programme tracks include:

• Reset: a 84-day nutrition and fitness reset programme (in planning stage)
• Evolve(in progress): an annual longevity programme (details to be confirmed at the time of enrolment)

Additional programme tracks may be introduced over time; their terms will be presented at the point of enrolment.

3.2. App and Portal Access

Certain features of the Services are accessible only via the 360Me iOS application or associated coaching portals. Use of the app is governed by the EULA. These Terms govern your use of the Site and web-based elements of the Services.

3.3. No Guarantee of Availability

We do not guarantee that the Site or any content on it will always be available, uninterrupted, or error-free. We may suspend, withdraw, or discontinue any part of the Site without notice. We will endeavour to provide reasonable advance notice of planned downtime where possible.d, withdraw, or discontinue any part of the Site without notice. We will endeavour to provide reasonable advance notice of planned downtime where possible. Ltd.

4. Account Registration

4.1. To access certain features and purchase a programme, you may be required to create an account and verify your identity.

4.2. You agree to provide accurate, current, and complete information and to keep your account details up to date.

4.3. You are responsible for maintaining the confidentiality of your login credentials. You are liable for all activity that occurs under your account.

4.4. You may register and hold only one account. You may not create an account on behalf of another person without their explicit authorisation.

4.5. We reserve the right to suspend or terminate accounts that are inactive, in violation of these Terms, or suspected of fraudulent activity.

5. Programme Purchase and Fees

5.1. One-Time Purchase

Unless expressly stated otherwise at checkout, all 360Me programmes are offered as a single, one-time purchase with no automatic renewal. The total price and programme inclusions are displayed clearly at the time of purchase.

5.2. What Is Included

Depending on the programme selected, your purchase may include:

• Access to a BANT-certified nutritional therapist for personalised coaching
• Personalised meal planning and curated food delivery integration
• An at-home blood biomarker collection kit (processed by our accredited laboratory partner)
• A connected smart scale for body composition tracking
• Structured fitness coaching, movement assessments, and personalised workout plans
• Access to the 360Me iOS app, coaching portals, and programme tracking tools
• Pre- and post-programme health assessments
• A recovery session at mid of programme

Specific inclusions are confirmed at checkout and may vary by programme.

5.3. Pricing and Taxes

All prices are displayed inclusive or exclusive of VAT as stated at checkout. You authorise us (or our payment processor) to charge your nominated payment method for the stated amount at the time of purchase.

5.4. No Health Outcome Guarantees

We do not guarantee any specific health outcome, weight change, BioAge reduction, or other result from participation in a programme. Individual results will vary.ioAge reduction, or other result from participation in a programme. Individual results will vary.

6. Cancellations and Refunds

6.1. Except as required by applicable consumer-protection law, programme fees are non-refundable once purchased, particularly where:

• A biomarker collection kit has been dispatched or unsealed (health-protection exemption under applicable consumer law)
• Programme services have been partially or fully performed (e.g., nutritionist sessions completed)

6.2. If you wish to request a cancellation or raise a refund query before services have commenced, please contact us at hello@the360.me within 14 days of purchase. We will review requests on a case-by-case basis in accordance with your statutory rights.

6.3. Your statutory rights as a consumer (including under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, where applicable) are not affected by these Terms.

7. Biomarker Testing and Lab Partners

7.1. Independent Controllers

Blood biomarker testing is fulfilled in collaboration with our accredited laboratory partner and/or other accredited laboratory partners. 360Me and our lab partner act as independent data controllers and share personal data on a controller-to-controller basis solely to perform testing services and deliver results.

7.2. Consent

To enable our laboratory partner to process and disclose confidential health information, you will be asked to provide specific informed consent in-app or at checkout. If you do not provide this consent, the blood test service cannot proceed. Consent wording, together with a link to our laboratory partner’s privacy notice, will be presented at the relevant point in your journey.

7.3. Withdrawal of Consent

You may withdraw your consent at any time by contacting DPO@the360.me. Please note that withdrawal may prevent completion of the testing service or delivery of results.

7.4. Collection Kits

Do not use a collection kit past its printed expiry date or if any seal is broken. Kits that have been unsealed are considered health-protection items and may not be eligible for return or refund under applicable consumer law.

7.5. Sample Rejection

Laboratories may reject samples that are improperly collected, insufficient in volume, or expired. If a sample is rejected, we may, at our discretion, offer a replacement kit.

7.6. Informational Use Only

Biomarker results, BioAge estimates, and any associated metrics are for informational purposes only. They are not diagnostic and do not constitute medical advice.

8. No Medical Advice

8.1. The Site, Services, and all content provided through them — including nutrition plans, fitness recommendations, biomarker results, health scores, and coaching interactions — are intended for general wellness and informational purposes only. They do not constitute medical advice, diagnosis, or treatment.

8.2. No clinician-patient or doctor-patient relationship is created through your use of the Services, regardless of any interaction with BANT-certified nutritional therapist, health coaches, or AI-driven tools.

8.3. Always seek the advice of a qualified healthcare professional before making changes to your diet, exercise routine, medications, or treatment plan. Do not disregard or delay seeking professional medical advice because of anything you read or receive through the Services.

8.4. The Services are not regulated as medical devices. The App does not diagnose, treat, cure, or prevent any disease.

9. Acceptable Use

You agree that you will not use the Site or Services to:

• Submit false, inaccurate, or misleading information (including providing another person’s sample for biomarker testing)
• Engage in any unlawful, fraudulent, harmful, or deceptive activity
• Attempt to gain unauthorised access to any part of the Services, accounts, or systems
• Transmit viruses, malware, or any code designed to disrupt or damage systems
• Scrape, harvest, or systematically extract data from the Site without our express written consent
• Use the Services for commercial purposes without prior written authorisation
• Violate any applicable laws or regulations
• Post or upload content that is unlawful, defamatory, offensive, or infringes third-party rights

We reserve the right to restrict or terminate access for any user who breaches these obligations.

10. User Content

10.1. You may submit content through the Site or Services (e.g., feedback, enquiry forms, reviews). You represent that you own or have the necessary rights to submit such content and that it does not violate any third-party rights or applicable law.

10.2. By submitting content, you grant 360Me a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for the purpose of operating and improving the Services.

10.3. We will not publicly attribute or use your identifiable content in marketing without your separate consent.

11. Intellectual Property

11.1. All content on the Site — including text, graphics, logos, images, software, algorithms, and design — is owned by or licenced to DocMe Technologies Ltd and is protected by applicable intellectual property law.

11.2. You are permitted to access and use Site content for your own personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

11.3. 360Me® is a registered UK trade mark (No. UK00004168113) of DocMe Technologies Ltd. You may not use our trade marks without prior written consent.

12. Third-Party Services and Links

12.1. The Site may contain links to third-party websites and integrations with third-party services (e.g., laboratory testing services, connected smart scales, Apple Health, wearable devices, food delivery partners). These are provided for convenience only.

12.2. We are not responsible for the content, accuracy, practices, or availability of third-party services. Your use of any third-party service is governed by that provider’s own terms and privacy policy.

12.3. A link from our Site does not imply endorsement of a third-party site or its content.

13. Privacy and Data Protection

13.1. Your use of the Site involves the collection and processing of personal data. Our Privacy Policy (available at the360.me/privacy-policy) explains what data we collect, how we use it, who we share it with, and how we protect it.

13.2. By using the Site and Services, you agree to the practices described in our Privacy Policy.

13.3. We do not sell your personal data. We do not use connected health-source data for advertising purposes.

13.4. For data subject requests or consent withdrawals, contact: DPO@the360.me

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all content, materials, and Services are provided “as is” and “as available” without any warranty of any kind, whether express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, completeness, or reliability of any content
• Warranties that the Site will be uninterrupted, secure, or free from errors or viruses

Nothing in these Terms excludes any warranty that cannot be excluded under applicable law.

15. Limitation of Liability

15.1. Exclusion of Indirect Damages

To the maximum extent permitted by law, DocMe Technologies Ltd and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or Services, including but not limited to loss of profits, loss of data, or loss of goodwill.

15.2. Cap on Liability

Our total aggregate liability to you for all claims arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the total amount you have paid us in the six (6) months preceding the claim; or (b) £50.

15.3. Health-Related Decisions

DocMe Technologies Ltd expressly disclaims liability for any health-related outcomes resulting from use of or reliance on content provided through the Site or Services. You are solely responsible for your health decisions. Always consult a qualified healthcare professional.

15.4. Exceptions

Nothing in these Terms limits or excludes liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your violation of any applicable law or third-party rights

Your breach of these Terms

Your misuse of the Site or Services

Content you submit through the Site

17. Changes to These Terms and the Site

17.1. We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting an updated version on the Site and, where appropriate, by email or in-app notification.

17.2. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

17.3. We reserve the right to update, modify, suspend, or discontinue any aspect of the Site or Services at any time, without notice or liability.

18. Governing Law and Jurisdiction

These Terms, and any non-contractual obligations or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms, subject to any mandatory consumer rights applicable in your country of residence.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible. The remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and — where applicable — the EULA and any programme-specific terms presented at checkout, constitute the entire agreement between you and DocMe Technologies Ltd regarding your use of the Site and Services. They supersede all prior or contemporaneous communications, representations, or agreements relating to the same subject matter.

21. Contact Us

If you have any questions or concerns about these Terms, please contact:

DocMe Technologies Ltd

Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom

Email: hello@the360.me

DPO / data requests: DPO@the360.me

VAT Reg: GB399070263 | Data Protection Reg: ZB197766

By using the Site (the360.me) or any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.