360Me End User License Agreement (EULA)

IMPORTANT – PLEASE READ CAREFULLY: BY DOWNLOADING, INSTALLING, ACCESSING OR USING THE 360ME APPLICATION, WEBSITE(S) OR ANY RELATED PRODUCTS OR SERVICES (COLLECTIVELY, THE “SERVICES”), YOU AGREE TO BE LEGALLY BOUND BY THIS END USER LICENSE AGREEMENT (THE “EULA”). IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Company and Acceptance of Terms

1.1. Company Details

The 360Me App is owned and operated by DocMe Technologies Ltd, a company registered in England (Company No. 13475088), with its registered office at Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom. UK VAT registration number: GB399070263. Data Protection registration number: ZB197766.

1.2. Binding Agreement

This EULA constitutes a legal agreement between you and DocMe Technologies Ltd. By installing or using the App, you acknowledge that you have read, understand, and agree to be bound by this EULA and the Privacy Policy, which is incorporated by reference.

1.3. Updates to the EULA

The company reserves the right to update or modify this EULA at any time, at its sole discretion. Material changes will be communicated via the App or other reasonable means. Your continued use after notification constitutes acceptance.

2. Description of Services

2.1. 360Me App

The App provides a personalised health and wellness platform combining nutrition coaching, fitness programming, and AI-driven health insights. Users enrol in one structured programme at a time. Current and upcoming programme tracks include:

• Reset — a 84-day nutrition and fitness reset programme (see Sections 2.2 and 2.3)
• Evolve(in progress) — an annual longevity programme (details to be confirmed at the time of enrolment)

Additional programme tracks may be introduced over time; their terms will be presented at the point of enrolment.

2.2. RESET Nutrition Programme

The RESET Nutrition programme includes access to:

• A BANT-certified nutritional therapist for personalised coaching and guidance
• Personalised meal planning and curated food delivery services
• 2 at-home blood biomarker collection kits processed by accredited laboratory partners (*Second blood kit will be shared only when the user completes the program with the required 60% points.)
• A connected smart scale for body composition tracking
• Pre- and post-session questionnaires and ongoing health check-ins
• A recovery session as part of programme completion
• Continuous health tracking via metrics such as BioAge, weekly scores, and lab results

2.3. RESET Fitness Programme

The RESET Fitness programme provides structured fitness coaching, movement assessments, personalised workout plans, and progress tracking through the App and associated portals. This program is currently in planning stage.

2.4. On-Demand Expert Access

The App may offer on-demand access to BANT-registered nutritionists or qualified health coaches for additional guidance. This access does not establish a doctor-patient relationship and is not a substitute for professional medical care. Availability is subject to scheduling and region.

2.5. User Scores and Metrics

The App tracks user progress through a structured programme scoring system across the full 84-day programme. Points are awarded for consistent completion of the following activities:

• Meal logging — 2 points per meal logged; 3 meals required daily for daily points to count (Points apply only to meals type Breakfast, Lunch, & Dinner).
• Zone 2 cardiovascular training — 0.5 points per minute, up to 75 points per week (150-minute weekly target)
• Daily biometric tracking — 1 point per smart scale weigh-in (up to 1 per day)
• Nutritionist sessions — points awarded per session completed (25–40 points depending on session type)
• Blood tests — 50 points per completed test (baseline and final)
• Post-programme feedback — up to 150 points (optional)

In addition, the app displays a BioAge score — an estimate of your biological age derived from biomarker results, body composition data, and lifestyle signals.

All scores and metrics are for informational and motivational purposes only and do not constitute medical assessments or diagnoses.

2.6. Integration with Third-Party Services

The App may integrate with Apple Health, smart scale devices, laboratory testing services, wearable ring devices, or other third-party services. By linking these services, you agree to abide by their respective terms and conditions, and you authorise the company to access and use relevant data as described in the Privacy Policy.ervices, Oura Ring, or other third-party services. By linking these services, you agree to abide by their respective terms and conditions, and you authorise the company to access and use relevant data as described in the Privacy Policy.

3. No Medical Advice

3.1. Informational Purposes Only

360Me does not provide medical advice, diagnosis, or treatment. All content — including text, graphics, images, suggestions, meal plans, fitness recommendations, or other material provided by the App, associated health coaches, or nutritionists — is intended for informational and wellness purposes only.

3.2. No Doctor-Patient Relationship

No doctor-patient relationship is created through your use of the App, regardless of any interaction with BANT-certified nutritional therapist, health coaches, AI-driven recommendations, or health data integrations.

3.3. Consult a Healthcare Professional

Always seek the advice of a qualified healthcare provider regarding any medical concerns or conditions. Do not disregard professional medical advice or delay seeking it because of information in the App.

3.4. Not Evaluated by Authorities

Insights or recommendations offered by the App are based on general wellness practices and are not evaluated by regulatory authorities. The App does not diagnose, treat, cure, or prevent any disease.

4. Programme Purchase and Access

4.1. One-Time Purchase

Unless expressly stated otherwise at the time of enrolment, all 360Me programmes (including Reset) are offered as a single, one-time purchase with no automatic renewal. Pricing and programme details are displayed in the App or on the website at the time of enrolment.

4.2. Programme Features

A one-time programme purchase may include, depending on the selected programme:

• Access to a BANT-certified nutritional therapist or qualified fitness coach
• Personalised meal plans and curated food delivery integration
• 2 at-home blood biomarker collection kit and smart scale
• Pre- and post-programme questionnaires and health check-ins
• BioAge tracking and 360Me Score
• Lab testing via at-home blood test kits
• Smart device integration (e.g., connected body composition scales, wearable devices)
• Mid programme recovery session

Specific inclusions vary by programme and are confirmed at checkout.

4.3. Billing and Cancellation

Manage or cancel your programme access through your App Store or account settings. Fees are non-refundable except as required by applicable consumer-protection law, or as explicitly stated in the refund policy. Where a biomarker collection pack has been dispatched or unsealed, a health-protection exception may apply.

4.4. Programme Activation

You must activate your programme, defined as your first login to the programme dashboard and submitting the blood sample back with in 3-4 days of receiving the kit, or notify the company (via nora@the360.me) of your intention to do so, within one month of purchase. If you fail to activate your programme or contact us within this period, 360Me reserves the right to suspend your account. This suspension will revoke your access to the platform and all kind of services that program offers. A suspended account does not entitle you to a refund under Section 4.3, and any physical kit(s) already dispatched to you remain your responsibility. Where you inform us (via nora@the360.me) that you are unable to start within the one-month period, an extension may be granted at the company’s sole discretion. Suspended accounts may be reactivated at the company’s discretion upon request.settings. Fees are non-refundable except as required by applicable consumer-protection law, or as explicitly stated in the refund policy. Where a biomarker collection pack has been dispatched or unsealed, a health-protection exception may apply. subscription through your App Store or account settings. Fees are non-refundable, except as required by law or explicitly stated in our refund policy.

5. Licence Grant and Restrictions

5.1. Licence Grant

Subject to your compliance with this EULA, DocMe Technologies Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on compatible devices for personal, non-commercial purposes.

5.2. Prohibited Conduct

You agree that you will not:

• Reverse-engineer, decompile, or modify the App or any portion of it
• Use the App for any unlawful, fraudulent, or harmful purpose
• Violate any applicable laws or regulations in your use of the App
• Resell, lease, or otherwise redistribute the App without express permission

6. Intellectual Property

6.1. Ownership

All rights, title, and interest in and to the App, including all intellectual property rights, belong solely to DocMe Technologies Ltd or its licensors. This EULA does not transfer any ownership rights to you.

6.2. Trademarks

All trademarks, logos, and service marks displayed in the App are the property of DocMe Technologies Ltd or other third parties. You are not permitted to use these marks without prior written consent from the respective owners.

7. Privacy

7.1. Data Collection

The company collects and processes personal data in accordance with its Privacy Policy, which may include information about your health, activities, lab results, dietary preferences, and programme progress, to provide personalised recommendations and coaching.

7.2. Third-Party Integrations

When you connect the App to third-party platforms (e.g., Apple Health, connected smart scales, laboratory partners, wearable devices), the company may receive additional personal data. The use of such data is governed by this EULA, the Privacy Policy, and the respective policies of the third-party service. We do not sell your personal data and do not use connected health-source data for advertising.

7.3. Data Security

The company implements commercially reasonable security measures to protect your personal data but cannot guarantee absolute security.

7.4. Confidentiality of Clinical and Health Data

Clinical and health data collected through the App — including wearable devices, apple health, lab results, biomarker data, and BioAge value — will not be shared with any party outside of the App, including the individual/customer to whom the data relates, except:

(a) with accredited laboratory, device, or nutrition/coaching partners strictly as necessary to deliver the Services (e.g., laboratory sample processing, connected device data syncing, Apple Health records. data syncing, Apple Health records);

(b) where required for legal or regulatory purposes, including in response to a data subject access request made by the customer under applicable data protection law; or

(c) as otherwise described in the Privacy Policy.

8. Disclaimers and Limitation of Liability

8.1. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, the company expressly disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

8.2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCME TECHNOLOGIES LTD, ITS AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. Total liability for damages shall not exceed the amounts paid by you for the programme in the six (6) months preceding the claim. Nothing in this EULA limits liability that cannot be excluded or limited by applicable law.

8.3. Health Risks

You assume full responsibility for any health-related decisions or outcomes based on information provided by the App. Always consult a qualified healthcare professional before making changes to your diet, exercise routines, or medical treatments.

8.4. No Guarantees

The company does not guarantee any specific health outcome, weight change, BioAge reduction, or other result from use of the Services.

9. Indemnification

You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, or expenses (including reasonable legal fees) arising out of or related to: (a) your breach of this EULA; (b) misuse of the App or Services; (c) your User Content; or (d) your violation of any applicable law or third-party rights.

10. Termination

10.1. Termination by You

You may terminate this EULA at any time by deleting the App from your devices and cancelling any active programme access.

10.2. Termination by Us

The company may suspend or terminate your access to the App at any time for violations of this EULA or for any other reason, without prior notice or liability.

10.3. Effect of Termination

Upon termination, all rights and licences granted to you under this EULA immediately cease. Sections intended to survive termination (e.g., Disclaimers, Limitation of Liability, Indemnification, Intellectual Property) shall remain in full force and effect.

11. Governing Law and Jurisdiction

This EULA and any non-contractual obligations or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflicts of law principles. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this EULA, subject to any mandatory consumer rights in your country of residence.

12. General

12.1. Entire Agreement

This EULA and the Privacy Policy constitute the entire agreement between you and DocMe Technologies Ltd regarding the App and Services.

12.2. Severability

If any provision of this EULA is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

12.3. No Waiver

The company’s failure to enforce any right or provision of this EULA will not operate as a waiver of such right or provision.

12.4. Assignment

You may not assign or transfer this EULA or any rights or obligations hereunder without the company’s prior written consent. The company may assign this EULA on notice, including in a merger, acquisition, or asset sale.

13. Contact Us

If you have questions or concerns about this EULA or the 360Me App, please contact us at:

DocMe Technologies Ltd

Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom

Email: Support@the360.me

VAT Reg: GB399070263

Data Protection Reg: ZB197766

By clicking “Accept,” installing, accessing, or otherwise using the 360Me App, you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA under English law.